← What we fix / Everything in one person's head
One person knows which supplier to use for what, which customers are fussy, and how the pricing actually works once you account for the exceptions. It's not written down, because there was never a slow week to write it down in. You build a spreadsheet on a Sunday night to work out how the week actually went, because nobody has an up-to-date view during the week itself. If that person is off, ill, or leaves, the business doesn't just lose a pair of hands; it loses the manual.
The rules that live in someone's head get captured once, properly, as the system that runs the job day to day. Pricing exceptions, supplier choices, and the steps nobody else remembers become part of how the work happens, not tribal knowledge. A simple weekly page shows you how the business is actually running, so you're not building it yourself on a Sunday night. If the key person is away, the work still happens, because the knowledge isn't only in their head anymore.
This isn't about replacing anyone. It's about the business surviving a Monday when they're not in.
Fixed price, agreed with you after the free walkthrough, plus a monthly care plan to keep it running and watched. Full tiers and what each one includes are on the pricing page.
See the pricing tables →No. Dave stays exactly where he is. The point is that the business doesn't fall over the day he's not.
We sit with the person who knows it and ask a lot of questions during the twenty-minute call and the half-day walkthrough. That's most of what that day is for.
They will. That's what the monthly plan covers: we update the system as the rules and the business change, not just when something breaks.
Fair question, given we're selling against exactly that problem. Everything we build is documented and version-controlled, and there's a second person on our side who can take over.
You own your data and your process entirely. The workflow is licensed to you while you're on a plan. If you leave, we hand over documentation and help you move.
Twenty minutes on the phone, free, no pitch.